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HOW-TO GUIDE

HHMI Student Application

Upon becoming a student with Healing Hands Massage Insitute, you will be given access to the Healing Hands mobile application. This application allows you to quickly checkin with your enrollment and internship progress while you are a part of the HHMI learning program.


If you are a student currently enrolled with HHMI, you can read below to learn more about the features and utility our application offers to current students.

Downloading the Application

The HHMI student application can be readily downloaded on Apple and Android mobile devices. This application is free to students enrolled in the program. If you have one of these devices, please choose your current operating system below for a step-by-step process on how to get started with our app.

  1. Apple
  1. Android

Downloading HHMI from the App Store

Unlock your device and navigate to the Apple App Store. Upon opening the app store, go to the search tab and type the following in the search bar at the top of your screen:

Healing Hands

Upon completing this search, you should find our application as depicted below:

Healing Hands in Apple App Store

Download this application onto your Apple device, and head back to your home screen to find it on one of your pages.


REQUIREMENTS
  1. Your device must be an Apple iPhone. Tablets and wearables are not supported.

  2. Your device must be running iOS 12.0 or later.

  3. Your device must have at least 20MB of free space.

Downloading HHMI from the Google Play Store

Unlock your device and navigate to the Google Play Store. Upon opening the Google Play Store, go to the search tab and type the following:

Healing Hands

Upon completing this earch, you should find the HHMI student application as depicted below:

Healing Hands in Google Play Store

Download this application onto your Android device, and head back to your home screen to find it on one of your device's pages.


REQUIREMENTS
  1. Your device must be an Android Mobile Device. Tablets and Wearables are unsupported.

  2. Your device must be running Android 11 or later.

  3. Your device must have at least 20MB of free space.

Getting started

Now that you have downloaded the HHMI student application on your mobile device, the next step is linking your device with your HHMI profile. Please open your application, and you will be greeted with a welcome screen.


It is important that you enable notifications for the HHMI student application. This is how you will receive important alerts about your schedule, clients checking in, and more.

Upon tapping on the Get Started button, the application will reveal a form for you to fill out. Please fill this form out, and press on the Submit button located at the lower portion of your device's screen. A pop-up will appear to confirm the information that you had inputted, so if you had filled out a field wrong, you may go back to edit your entry.

Getting Started Screen in Student Application

Hitting the Looks Good button, your device will send this information to HHMI, and you will be asked to type in a six digit verification code that is sent to your phone number. If you did not receive a code, you may have entered the wrong phone number, or had a slow internet connection upon submitting your information. Please notify us if you are having trouble sending this information and receiving your verification code.

Verification Screen in Student Application

Terms of Service and Privacy Policy

Once verification is complete, you will be shown a screen that includes our Terms of Service and Privacy Policy. It is recommended to read these documents, and upon agreeing to these documents, you will be able to enter the application to access your information.

Terms of Service Screen in Student Application

Navigating through the App

Use the icons located at the bottom of your screen in order to move through different sections of the app. Your last location within a section will be remembered if you go to another section. This is to make it easier to get back to what you were looking at in case you needed to check another section.

Student Application Navigation

Clicking on certain elements on the screen will trigger a new set of navigational icons or text on the bottom of your screen. For example, clicking on an appointment in your schedule tab will render a new set of navigational items in your bottom bar in order to view details for appointments, client pain maps, and client notes.


You can quickly identify which tab you are located in by looking at your navigation bar and finding the icon that is solid in appearance. The icons for the tabs that you are not actively in will appear outlined and washed out. This is to make it easier for you to discern your location within the application with a quick glance.

Your Schedule

In the schedule tab, you will find a list containing all events that pertain to you as a therapist during your time at HHMI. Here, you can view all of your upcoming appointments with clients, break times, and open times. Break times are times in which you are intentionally left off schedule in order to do non-internship things, like eating lunch or studying for one of your classes. Open times are times in which you are available for potential clients that want to schedule an appointment with you. These open times are subject to fill/empty depending on clientele calling HHMI to schedule/cancel an appointment.


An appointment will look like:

Appointment Instance in Schedule Tab
- Scheduled
- Checked In
- Completed
- Cancelled
- No Show

A break time will look like:

Break Time Instance in Schedule Tab

An open time will look like:

Open Time Instance in Schedule Tab
It is important to note that you must be on campus during open times.

When you launch the app, you will always be taken to the schedule tab so you can see your workday immediately. As the day progresses, events will begin to disappear/complete when the endtime for those events are met. If a client cancels or does not show up for their appointment, these events will be moved to 'Today's History' page that can be viewed by pressing the upper-right icon on the page. All appointments for the day will appear on the history page in case you need to review information about that appointment.

Academic Report

The academic report tab will grant you information about your enrollment with HHMI. You will be able to view your academic standing and see which classes are in need of attention. If you have makeup hours that need to be completed for a course, or if you have completed a course, this page will allow you to see that. Additionally, if there is outstanding information about your enrollment, certain warning messages will appear on this page in order to let you know what is going on with your enrollment, and if you need to contact the school to learn more about your academic progress.

Academic Report Page

Workflow of an appointment

As a student intern, you will need to take care of a few things within your application before beginning work on a client. Let's go over these items in order to help you get into the habit of completing these items quickly and thoroughly.

Viewing General Appointment information

In order to view general appointment details, simply click on an appointment in your schedule tab. General appointment details will be the first page you will see. In this page you will be able to see:

  1. Client name

  2. Status of the appointment

  3. The date and time of the appointment

  4. What type of massage was requested

Located on this page will be a section titled: Treatment Plan. If you have never worked with this client, you will be required to fill out a treatment plan for this client by clicking on the blue button titled: Add Treatment Plan.

General Appointment Information

Within this pop-up, you will be able to select what kind of treatment plan you will be practicing on the client, or even create a custom treatment plan if the appointment calls for something special. Once you confirm the treatment plan is correct, the application asks that you confirm the treatment plan, and tapping on Submit Treatment Plan will add your filled treatment plan to the patient's profile. You will then see treatment plan information in the general appointment details.

Treatment Plan Pop Up
It is required that you fill a treatment plan for every client that you work with. Failure to do so may result in a hold placed on your internship hours until you have talked with an instructor or administrator.

Viewing Client Medical Information

Clients are required to notify the school of any medical conditions or medications when they check in for their appointment. As a student intern, you are able to view this information by navigating to the Medical tab on the bottom of your screen once you have clicked on an appointment.

Client Medical Information

Here, you will be able to see if the client has any outstanding medical conditions, allergies, medications currently being taken, and if the client is pregnant. If you have questions over any serious conditions, feel free to ask the front desk about these, otherwise you can go over these ailments with the client upon greeting them in the lobby.

Viewing Client Pain Map Information

Clients are able to denote which areas of the body they would like to be worked on, and which areas of the body they would like you to avoid when practicing on them. You can view this information by visiting the Body tab on the bottom of your screen once you have clicked on an appointment.

Client Pain Map

Areas that the client would like you to focus on are denoted by green markings, and areas that the client would you to avoid or ignore are denoted by red markings.


Swiping horizontally on the screen allows you to switch between the front and back body diagrams, making it easy for you to take note of areas that the client has specified when viewing these diagrams.

Viewing and Writing Notes about a Client

As a student intern, you are able to write notes and observations about clients that come to our school. You can view this information by visiting the Notes tab on the bottom of your screen when clicking on an appointment.

Client Notes

On this page, you will be able to view all notes about a client, whether they were written by you or another student intern. These notes serve to help you learn more about others' experiences working on this client and also learn about outstanding information about the client in case there are specical circumstances that need to taken care of when working.


To add a new note about a client, press the green button that appears on the bottom right of your screen. You will be greeted with a pop-up that includes an area for you to write your observation, along with a submit button on the bottom of the screen. HHMI asks that these notes be thoughtful and useful, so that future student interns are able to learn valuable information about a client that will help them during their internship work.

Add Client Note Popup
Please refrain from adding personal or opinionated comments about a client. If there is an outstanding issue with a client, please notify the front desk or an administrator in order to help you.

You're All Set

Now that you know the basics of using the HHMI student application, you will be able to quickly analyze your incoming appointments and review your enrollment information with ease. Our application is constantly being updated with new features and fixes, so it is important to periodically check if there is a new update available for your app.


If you have further questions about certain functions within the HHMI student application, feel free to contact the school, or send an email to our developer if you have specific questions over a certain feature or bug.